Google Chrome not connecting to internet Mac or Windows

Win/Mac: Google Chrome Not Connecting to Internet


According to users, they can’t open any website on Google Chrome, but websites can be opened on other browsers such as Firefox and IE. Computers running Windows 10/8/7/Vista/XP or macOS X/Sierra/High Sierra are also possible to meet Chrome not connecting to internet problem. When this problem happens, please follow the step below.

Type 1: Force Stop Chrome and Restart Mac/Windows


When Google Chrome cannot connect to the Internet, you can click on “X” icon to close Chrome. Moreover, you can press down Ctrl+Alt+Del keys (on Windows) or Cmd+Option+Esc (on Mac) to force quit Google Chrome.
After that, you need to power off your computer. After waiting for few minutes, restart your Mac/Windows PC to check if Google Chrome is connecting to the network.

Type 2: Make Sure Chrome is Up to Date


In most cases, updating Google Chrome is one of the most effective workarounds to ensure Google Chrome works normally. Therefore, when Google Chrome is not connected to Wi-Fi, you need to make sure your Chrome is up-to-date.

Click on “┇” icon> Help > About Google Chrome.
Click Relaunch to finish the update, if an update is available.

Update Chrome on Win/Mac

Type 3: Disable Experimental


When Chrome is not connecting to Wi-Fi, you probably get this error messages:
“This site can’t be reached…ERR_QUIC_PROTOCOL_ERROR”. The quickest and most effective solution is to disable “Experimental QUIC protocol” on Chrome.

Open a new tab.
Type “chrome://flags” in the URL.
Find “Experimental QUIC protocol”.
Change the setting to Disable.

Disable Experimental QUIC Protocol

Type 4: Disable Hardware Acceleration


Some users also reported that hardware acceleration is the reason why Chrome is acting strangely. In this case, you can try to disable hardware acceleration, and then, check if it is workable.
STEP 1. Click on “┇” icon.
STEP 2. Navigate to “Settings” > “Advanced”.
STEP 3. Disable “Use hardware acceleration when available” option.

Disable Hardware Celebration

Type 5: Reinstall Google Chrome


Uninstalling Google Chrome can help you clear cache of the application and refresh it so that Google Chrome not connecting to network problem is fixed.

Uninstall Google Chrome on your PC.
Get download link for Mac/Windows version on Google Chrome official website.
Or you can directly download it from App Store(on Mac) or Store(on Windows).

Android/iPhone: Google Chrome Not Connecting to Wi-Fi


Likewise, it is probable when Google Chrome loses Wi-Fi connection on Android or iPhone. To isolate the problem, some measures are necessary to put into practice.

Type 1: Restart Your Mobile Phone


In most cases, a simple restart of iPhone/Android is beneficial to fix some issues like Google Chrome is not connecting to Wi-Fi.
On An iPhone
On iPhone X:

Press and hold the volume down and power keys for few seconds.
Drag the slider to the right.
Switch on iPhone X by long pressing the power button.
On iPhone 8/8 Plus or earlier:

Press the power button until the slider bar appears.
Drag the slider to the right.
Next, long press the power button to restart the iPhone.
On An Android

Long press power button to power off your phone.
Reboot your Android by long pressing power button again.

Type 2: Reset Network Settings


If restarting your iPhone/Android is not useful, you might need to reset network settings on your cell phone.
On An iPhone
STEP 1. Tap on “Settings”>”General”.
STEP 2. Go to “Reset”>”Reset Network Settings”.
STEP 3. Enter the passcode, if asked.
STEP 4. Tap on “Reset Network Settings”.

Reset Network Settings iPhone

On An Android
STEP 1. Tap on “Settings”>”General Management”.
STEP 2. Navigate to “Reset”>”Reset network settings”.
STEP 3. Tap on “RESET SETTINGS” button.

Reset Network Settings

Type 3: Force Stop and Clear Cache (Android Only)


As we know, regularly clearing cache of application is the key to make sure it works smoothly. To fix Google Chrome not connecting to Wi-Fi problem, you’d better clear cache of Google Chrome. First of all, you need to force stop Chrome. And then, clear cache of Google Chrome.
STEP 1. Tap on “Settings” and navigate to “Applications”;
STEP 2. Scroll down and choose “Google Chrome”;
STEP 3. Tap on “FORCE STOP” button.
STEP 4. Choose “Storage”.
STEP 5. Tap on “CLEAR CACHE” button.

Force Stop Chrome on Android

Type 4: Reinstall Chrome App on Phone

If there is still no network connection to Google Chrome, you can try to reinstall Chrome App on your cell phone which can refresh Chrome app. It is very simple, but worth trying.
On An iPhone

Long press Google Chrome.
Tap on the delete icon.
Reinstall Google Chrome on App Store.
On An Android

Long press Google Chrome.
Drag it to the dust bin icon.
Reinstall Google Chrome on Play Store.

Sincerely hope that you can get a helpful workaround in this article. If you still can’t fix your problem after reading this article, please comment below to know us know.

event_note July 20, 2019

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